Exceptional systems and customer focus help Brilliant renew nationwide laundry services contract for leading hotel group
The Brilliant Laundry Group has been awarded a three year laundry services contract with hotel group PH Hotels; the contract is worth in the region of £9m.
Brilliant markets and orchestrates national laundry accounts across its nationwide network of leading independent regional laundries. Brilliant has renewed its contract for all 22 UK properties in the PH Hotels collection of landmark city centre hotels and dedicated conference and training venues.
Under the contract, Brilliant's ‘Streamline' linen replenishment system is to be the standard operating model for the service, ensuring that the entire laundry process is as efficient as it can be for each of the properties housekeeping staff. ‘Streamline' is one of a number of linen management tools that Brilliant's customers can access through its high-tech web portal, the virtual ‘engine room' of day-to-day operations.
Brilliant MD Steve Clarke commented: "We are delighted to be continuing and building on our longstanding relationship with such a prestigious company in the hospitality market. We've worked with PH Hotels for many years, and this enduring partnership in such a highly competitive marketplace is a testament to our capability to manage national laundry service contracts efficiently. The many initiatives we've put in place show that we strive constantly to ‘raise the bar' of performance and customer experience, including areas such as enhanced reporting and management information".
The success of the relationship between Brilliant and PH Hotels has spawned the planning of other joint marketing initiatives between the two organisations, including the provision of Brilliant's exclusive table linen hire service (Special Occasion Linen®) and its Isabella® towelling products.
PH Hotels comprises 23 prestige venues across UK including the Grand Connaught Rooms, a landmark conference and events only space in Central London and an additional property near Paris. The group's eclectic properties range from gothic manor houses, stylish city centre boutiques and grand Victorian hotels to modern purpose-built conference and training venues.
Steve Clarke continued: "Helping PH Hotels offer an ever better guest experience is central to our working relationship and strategy. We provide a VIP service at the front-end of their business, one that is immediately tangible for every guest, so we're committed to a constant and systematic review of our service and operations. Such a process of re-validation ensures our products are perfectly matched to each of their very individual hotels."
Peter Montague, PH Hotels Regional Operations Director, added: "We're constantly looking to further develop the personal expression of service and attention to detail that our guests appreciate. So as you might expect we're very particular when it comes to the services we offer in our properties and have partnered with Brilliant as their drive for excellence mirrors our own."
The contract awarded to the Brilliant Group followed a competitive tender with other commercial laundry operations.
For more information about Brilliant, please call 0845 873 2470 or visit www.brilliantlaundry.com.
For more information about PH Hotels, please visit www.principal-hayley.com.