The plumbing and heating division of Travis Perkins Group plc has announced a major programme that is transforming the way its two merchant brands, City Plumbing Supplies (CPS) and Plumbing Trade Supplies (PTS), serve customers.
Both companies are placing considerable investment in delivering market-leading levels of service, whilst catering for the specific needs of customers in domestic and contract sectors.
The sharpened focus of both businesses will see them take a more targeted approach and provide a truly best-in-class offering by building on the strength of both teams. For CPS this means focusing on small and medium sized installers whilst PTS extends the excellent service it offers to large contracts and commercial relationships.
The investment has been placed in numerous areas of the business, including the transition of PTS branches to new CPS branches, complete with bathroom showrooms and counters for City Heating Spares. CPS and PTS branches that are in close proximity of each other have been merged in certain locations to create a stronger combined offering whilst dedicated service centres have been launched to support PTS’ contract customers.
Paul Tallentire, CEO of the Plumbing and Heating Division for the Travis Perkins Group, said: “Behind this significant investment is a simple concept for customers of both PTS and CPS. The PTS business is focusing on what it does best - world class delivery to our large contract customers. CPS has been vastly expanded to maximise our reach for the domestic installer and to provide them with an unrivalled range of services and product choice.
“These changes reflect a massive investment in our customers and their experience at the trade counter. We are proud to offer a service that is tailored to their needs; whether that’s a domestic installer that wants face-to-face advice and access to in- stock items or those working on large contracts who demand reliable service and availability.”
John Frost, Managing Director of CPS, added: “The refurbishment of the majority of our network, plus other benefits such the creation of bathroom showrooms, the wider availability of spares, and further improvements to product availability and choice, means that our customers will have access to much more than ever before. This is an incredibly exciting time; we’re confident that our customers will be extremely happy with all the new initiatives that have been put in place.”
Matthew Mycock, Managing Director of PTS, commented: “PTS is superb at handling the very complex logistics of contracts so the strategy of building on this strength is incredibly positive news for our customers. The development of dedicated branches and support centres puts the focus on service and allows PTS to provide an industry-leading offering for the unique requirements of large projects.”