A collaborative upgrade reaps rewards for Iceland

ADT, a Tyco business, has been awarded a five-year extension to its existing contract with UK food retailer Iceland.

The companies have been working together since 2009 to upgrade security systems and improve safety for its customers and staff, as well as better protect its merchandise. After successful results, ADT has extended its remit and will now provide intruder alarm, CCTV maintenance, fire and freezer monitoring for all existing and new Iceland stores.

Iceland is one of the fastest growing and most innovative food retailers in the UK with over 850 stores nationwide. In 2009, the Iceland estates team began a major project to overhaul the safety and security of its stores and as such appointed ADT to complete an in-depth review of the retailer’s risks and requirements.

In the five years that followed, the teams from Iceland and ADT worked together to deliver a comprehensive upgrade of the existing intruder alarm and signalling path systems. In addition, significant improvements were made in the monitoring of security alarms including freezer alarms should a unit fail, to ensure Iceland’s assets were also better protected.

A collaborative approach was crucial with such a vast upgrade and together the teams from Iceland and ADT achieved a cost effective upgrade with minimal disruption to Iceland’s staff, who needed to continue to use the systems whilst work continued. In addition, as a result of the installation of Galaxy alarm systems throughout the estate, which are PD6662 compliant and recognised by the UK police force, ADT was able to increase the number of Iceland stores benefitting from police response from 200 to over 800 stores.  

“ADT presented us with the best commercial and economic solution that could improve the safety and security of our stores,” explained Duncan Miles Head of Security at Iceland. “The upgrade of our alarm panels and dualpath monitoring systems (IP and GPRS) has resulted in increased protection for our stores and ensured a more robust signalling platform. In addition, the majority of false alarms and faults can be dealt with remotely negating the impact on our store teams and operation. The fact that we have extended our contract with ADT for a further five years is a testament to the positive results of the original work.”

Duncan Miles continues: “Now, ADT’s remit includes intruder, fire & freezer alarm monitoring systems as well as the maintenance of our CCTV systems. In addition the solution also adds value by connecting to our BMS System to assist with energy management and the reduction of costs. Ultimately, our long-term partnership with ADT and the collaborative working methods adopted means that we are proactively protecting our customers, staff and assets.”