Leicestershire-based domestic and industrial door manufacturer, Hörmann UK Ltd has strengthened its sales and aftercare team with the appointment of Lisa Brook as sales office manager.
Lisa brings with her a wealth of experience, having previously held customer service roles at Mamas & Papas, Jacuzzi UK and Ellbee Ltd, where she oversaw the relocation of her department to new facilities in Barnsley. Her appointment bolsters Hörmann’s 16-strong sales office team, which is responsible for managing all domestic orders from start to finish, as well as handling any aftercare enquiries.
In her new role, Lisa will be looking to streamline the team’s order processing service, in addition to introducing a range of key performance indicators to increase productivity.
Lisa commented: “Hörmann is a premium brand in the building industry so I’m very proud to be joining the company. The products are all of top quality and, consequently, the sales team is very busy. I’m looking forward to the challenge of making the department one of the best in the marketplace.”
Hörmann has enjoyed continual growth in recent years, with its domestic division performing particularly well. Lisa’s appointment will strengthen the sales support team in line with increasing orders.
David Newcombe, managing director, said: “Lisa is an experienced customer service professional, who will help us enhance our sales and aftercare provision. As a company, we’re very keen to expand our teams as our order book grows, so we’ll be looking to make further appointments in the coming months.”
