Durapipe UK has
invested in enhancing its value added services to ensure it continues to put
customers at the heart of its business and provide a complete customer
experience from design to installation.
Within its new
purpose-designed head office, Durapipe has invested in a new research and
development facility, chemist laboratory and valve and actuation service to
ensure the quality of its value added services matches the high quality of its
products.
The new, improved
research and development function provides increased capacity for testing new
products and will ensure Durapipe can remain at the forefront of innovation
within the plastic pipe and fittings market, while continuing to deliver new,
bespoke solutions to meet individual customer requirements.
The new state-of-the
art laboratory will enable the Durapipe company chemist to undertake more
detailed chemical analysis and investigations, providing a greater insight and
understanding upon which to recommend the most appropriate solutions to
customers.
With the majority of
its valves custom-made to order, Durapipe has enhanced its valve and actuation
assembly facility to streamline the process of building valves. Offering an
unrivalled service across the industry, the Durapipe actuation service offers further
flexibility to customers, with the ability to assemble a wide range of actuated
valve solutions to allow the end-user to operate a network of valves remotely.
Commenting on its
recent investment, Durapipe’s Head of Customer and Technical Services, Rebecca
Findon, said: “The world of construction is evolving and manufacturers can no
longer just supply a product. With increasingly stricter project budgets and timescales
customers are turning to us for more support to deliver enhanced solutions,
increase operational efficiencies and reduce installation time and costs.
“We not only want to
make our customers lives easier, we want to ensure they are delivering the most
effective solution, which is why we don’t just supply a product, we provide
solutions. We assess the project needs and recommend the most appropriate solution
for each individual client and application, often developing bespoke products
that meet a specific requirement. Our new enhanced facilities will put is in a
better position to be able to tailor our offering and offer bespoke solutions
to our customers.”
Always looking to
enhance its customer offering, the next stage of Durapipe’s customer experience
development is to expand its customer communication channels to enable them to
contact the Durapipe team in the way that is easiest for them, whether that is
email, phone, live chat or a Facebook message.
